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Technical problems
FAQ'S
We offer 3 different software tools, which are all linked to each other and can be used with a paid subscription.
You can access our web app on your PC/laptop via your browser. The web app is the centrepiece of our software. You can easily and simply create your digital music books, plan appointments (performances/rehearsals), manage members and accounts and use our music library or integrate your own music.
With our mobile app (IOS and Android) you also have access to almost all functions that are also available in the web app. A few functions for integrating your own sheet music or member management are limited and not fully available
You can also use the mobile app offline to display your sheet music in the music book.
.The Marschpat e-reader app for PocketBook is suitable for digital sheet music display and music performance. Here you can make music in the sun or in the rain and quickly change the sheet music, instrument and voice.
PocketBook Era (7 inch)
PocketBook InkPad 4 (7.8 inch)
PocketBook Touch HD 3 (6 inch) (no longer available)
PocketBook InkPad 3 Pro (7.8 inch) (no longer available)
We design and produce the e-reader holder ourselves.
ATTENTION: Our holders are only suitable for PocketBook e-readers and only for the models that we support. If other e-readers are used, the forks may break or the e-reader may fall out.
No! Sheet music can only be used and displayed via our apps (web app, mobile app, e-reader app). However, you can also use the sheet music offline in the mobile app and our app on the e-reader.
It is not possible to export or print the scores.
Users can integrate their own sheet music and arrangements in the area only visible to them (not visible to other accounts) and use them for themselves. Users must explicitly ensure that they do not infringe the rights of third parties and that they do not own or have obtained the rights to reproduce, for example. We endeavour to continuously expand the required sheet music directly via our MARSCHPAT sheet music library from our partner publishers so that you can use it.
In the MARSCHPAT sheet music pool, the sheet music is already perfectly digitised and can be displayed in the highest quality. The sheet music is optimally rendered for the device interface.
The PocketBook e-reader models ‘Era’, ‘Inkpad 3 Pro’ and ‘Inkpad 4’ are splash-proof or protected according to the IPX8 standard. Further information can be found on the manufacturer's website.
You can cancel your subscription at any time at the end of the term if our services are not right for you. Please note that any money collected cannot be refunded. You can reactivate your account within 12 months without losing any data. However, if you delete your account ‘Delete account’, all your data will be irrevocably deleted after 30 days at the latest and will no longer be available.
As with any other device, you can contact the manufacturer directly in the event of a warranty claim. You can assert your warranty claim via your invoice
Processing with the device manufacturer.
- Manufacturer's warranty: 2 years
- For purchases via Thomann: 3-year warranty
This is how the repair process works:
Please complete the following form and then click on ‘Pick up’:
👉 https://rma.fixit-service.com/add
The device will be collected from you. You will usually receive a response after approx. 3 days. The repaired device will then be sent back to you.
No, our product is a complete system.
No, our product is a complete system consisting of software and hardware
The e-readers (pocketbooks) are not designed to play music tracks directly on them. This can slow down the devices or, in the worst case, render them inoperable. For this reason, we provide our own Marschpat e-reader app. However, it is possible to use only the software without the e-reader (Marschpat Mobile App, Marschpat Web.App).
Please note: Improper use, in particular by playing your own content, will invalidate the guarantee.
Our app for e-readers only works on the supported PocketBook models.
Alternatively, you can use our mobile app and, for example, use your own tablet or smartphone to display the sheet music